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Welcome to Vallejo Sales Store (www.nscalemodelstore.com). These Terms and Conditions govern your use of our website and purchases of our precision modeling products. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Authorized Use

Our website is designed for modelers and hobbyists aged 18+ or with parental supervision. You agree to use our site only for lawful purposes related to purchasing modeling supplies.

1.2 Intellectual Property

All content (product images, descriptions, tutorials) is owned by Vallejo Sales Store or our suppliers. You may not reproduce, distribute, or create derivative works without express written permission.

Note: Digital products (DCC decoder software, digital guides) are licensed for personal use only. Redistribution violates copyright law.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our adhesives, paints (Badger ModelFlex, Vallejo), DCC systems, and modeling tools. Colors may vary slightly due to monitor settings. Contact us before ordering if you need exact color matching.

2.2 Product Availability

Specialty items (custom decals, Bandai Gundam imports) may have limited stock. Backordered items will be noted at checkout with estimated restock dates.

3. Ordering Process

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraudulent activity or incorrect pricing.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. For security, we do not store full credit card details on our servers.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email upon shipment.

4.2 Shipping Options

Method Cost Carrier Delivery Time
Standard $12.95 DHL/FedEx 10-15 business days
Free Shipping Free (orders >$50) EMS 15-25 business days

4.3 Shipping Restrictions

We ship worldwide except to certain remote areas and parts of Asia. Some products (aerosol adhesives, certain paints) may have additional shipping restrictions due to hazardous materials regulations.

5. Returns & Exchanges

5.1 Return Eligibility

Items must be returned within 15 days of delivery, unused, in original packaging with all protective materials (especially important for fragile items like brushes or DCC accessories).

5.2 Non-Returnable Items

For safety and copyright reasons, we cannot accept returns on:

  • Opened adhesives/paints (Badger ModelFlex, Vallejo products)
  • Digital products (DCC decoder software files)
  • Custom decals (Badger Decal Solutions)
  • Personalized/made-to-order items

5.3 Return Process

  1. Email [email protected] within 15 days with your order number and reason for return
  2. We’ll provide return authorization and instructions within 2 business days
  3. Ship items to: Vallejo Sales Store – Returns, 1255 Byrd Lane, Albuquerque, NM 87102 USA using a trackable method

Return shipping is at customer’s expense unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide correct shipping/payment details. We’re not responsible for delays due to incorrect addresses.

6.2 Product Use

Many products (adhesives, paints) require proper ventilation and safety precautions. Follow all manufacturer instructions and warnings.

6.3 International Orders

Customers are responsible for any customs duties, taxes, or import fees. These are not included in product or shipping costs.

7. Limitation of Liability

Vallejo Sales Store shall not be liable for:

  • Delays due to customs processing, carrier delays, or events beyond our control
  • Incorrect product use resulting in damage
  • Minor color variations between product photos and actual items
  • Consequential damages from product use

Our maximum liability for any claim is limited to the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by the laws of the State of New Mexico, USA. Any disputes shall be resolved in the courts of Bernalillo County.

9. Policy Changes

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or our products:
Email: [email protected]
Mail: Vallejo Sales Store, 1255 Byrd Lane, Albuquerque, NM 87102 USA

Thank you for choosing Vallejo Sales Store for your precision modeling needs. We’re committed to serving the modeling community with quality products and exceptional service.