At Vallejo Sales Store, we understand that precision modeling requires the right tools and materials. Our shipping and returns policies are designed with the same attention to detail that you apply to your models, ensuring a seamless experience from purchase to delivery.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your modeling needs:

  • Standard Shipping ($12.95): Via DHL or FedEx, with delivery in 10-15 business days after shipment
  • Free Shipping: For orders over $50, shipped via EMS with delivery in 15-25 business days after shipment

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We stand behind our precision modeling products. If you’re not completely satisfied, our straightforward return policy ensures a smooth resolution.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all protective materials intact
  • Proof of Purchase: Required for all returns

Non-Returnable Items

Due to hygiene and copyright considerations, we cannot accept returns on:

  • Opened adhesives and paints (Badger ModelFlex, Vallejo products)
  • Digital products (DCC decoder software files)
  • Custom-ordered decals (Badger Decal Solutions)
  • Personalized or made-to-order items

Return Process

  1. Request Authorization: Email [email protected] within 15 days of delivery with your order number and reason for return.
  2. Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
  3. Package Securely: Carefully repack items using original packaging when possible (especially important for fragile components like DCC accessories or brushes).
  4. Ship Return: Send to our Albuquerque facility using a trackable method. Return shipping is at customer’s expense unless the return is due to our error.

Exchange Process

For exchanges (size, color, or product):

  1. Follow the standard return process above
  2. Clearly state your desired replacement item in your email
  3. We’ll ship the replacement once we receive your return (additional shipping charges may apply for international exchanges)

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Original shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive damaged goods or incorrect items:

  • Contact us within 3 days of delivery
  • Include photos of the damaged item/package
  • We’ll arrange a replacement or refund at no additional cost

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Vallejo Sales Store Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:

Product Name: [e.g., “Badger ModelFlex Airbrush Set”]
Quantity: [Number]
Reason for Return: [e.g., “Wrong item received”/”Defective”/”Changed mind”] [For exchanges only:] I would like to exchange this for: [Product Name and Product Code if known]

I confirm the item(s) are unused and in original packaging. Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Return Shipping Address

After receiving authorization, ship returns to:

Vallejo Sales Store – Returns
1255 Byrd Lane
Albuquerque, NM 87102
USA

Note: We recommend using a trackable shipping service and retaining your proof of postage. We cannot be responsible for returns lost in transit.

For any questions about our shipping or returns policy, contact our modeling enthusiasts team at [email protected].