At Vallejo Sales Store, we take as much care with your satisfaction as we do with our precision modeling products. If your purchase doesn’t meet your modeling expectations, our straightforward return policy ensures a smooth resolution.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original, unopened condition with all packaging intact. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Original packaging must be intact (including any protective wrapping for delicate items like decals or brushes)
  • Proof of purchase must be provided

Non-Returnable Items

Due to hygiene and copyright considerations, the following cannot be returned:

  • Opened adhesives and paints (Badger ModelFlex, Vallejo products)
  • Digital products (DCC decoder software files)
  • Custom-ordered decals (Badger Decal Solutions)
  • Personalized or made-to-order items

Return Process

  1. Request Authorization: Email [email protected] within 15 days of delivery with your order number and reason for return.
  2. Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
  3. Package Securely: Pack items carefully (especially fragile components like DCC accessories or brushes) using original packaging when possible.
  4. Ship Return: Send to our Albuquerque facility using a trackable method. Return shipping is at customer’s expense unless the return is due to our error.

Exchange Process

For exchanges (size, color, or product):

  1. Follow the standard return process above
  2. Clearly state your desired replacement item in your email
  3. We’ll ship the replacement once we receive your return (additional shipping charges may apply for international exchanges)

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Original shipping costs are non-refundable

Return Request Template

Use this template when requesting a return:

Subject: Return Request – Order #[Your Order Number] Dear Vallejo Sales Store Team, I would like to request a return for the following item(s) from order #[Your Order Number]: Product Name: [e.g., “Badger ModelFlex Airbrush Set”] Quantity: [Number] Reason for Return: [e.g., “Wrong item received”/”Defective”/”Changed mind”] [For exchanges only:] I would like to exchange this for: [Product Name and Product Code if known] I confirm the item(s) are unused and in original packaging. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Return Shipping Address

After receiving authorization, ship returns to:

Vallejo Sales Store – Returns
1255 Byrd Lane
Albuquerque, NM 87102
USA

Note: We recommend using a trackable shipping service and retaining your proof of postage. We cannot be responsible for returns lost in transit.

Damaged or Incorrect Items

If you receive damaged goods or incorrect items:

  • Contact us within 3 days of delivery
  • Include photos of the damaged item/package
  • We’ll arrange a replacement or refund at no additional cost

For any questions about our returns policy, contact our modeling enthusiasts team at [email protected].