Welcome to Vallejo Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our N scale modeling products and services. Whether you’re a seasoned modeler or just starting your miniature journey, this guide will help you navigate our store with confidence.
Quick Tip: Our team consists of fellow hobbyists who understand the precision and care required in scale modeling. Every answer below reflects our commitment to your modeling experience.
About Our Products
A: We specialize in high-quality N scale modeling supplies including adhesives, decals (from our Badger Decal Solutions line), airbrushes (Badger ModelFlex), DCC systems for model railroads, precision tools, and materials for creating realistic miniature environments like backdrops and ballast.
A: Yes! We offer select Bandai Gundam kits alongside our traditional model railroad and diorama supplies, catering to modelers who enjoy both Western and Japanese modeling styles.
A: Our brush selection ranges from broad washes to fine detailing. Consider the scale of your project – our fellow hobbyists recommend smaller, precision brushes for N scale work. Feel free to email our team for personalized recommendations.
Ordering & Account Questions
A: Simply begin the checkout process and you’ll be prompted to create an account. This allows you to track orders, save preferences, and get notified about restocks of popular items like AMT locomotive kits.
A: We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions worldwide (excluding some Asian and remote regions).
A: Orders process quickly (within 1-2 business days) to get you modeling sooner. Email [email protected] immediately with your order number if changes are needed.
Shipping & Delivery
A: We offer two precision delivery services:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days with tracking
- Free Shipping (orders over $50 via EMS): 15-25 business days
A: Due to complex customs regulations in certain areas, we can’t guarantee our usual high standard of delivery to all locations. We’re continually evaluating our shipping network to expand service.
A: Every item is packed by fellow modelers who understand fragile components. Decals are flat-packed, brushes are tip-protected, and all shipments include cushioning materials.
Returns & Exchanges
A: We stand behind every product. You may return unused items within 15 days of delivery for a full refund or exchange. Some restrictions apply to opened paints and adhesives for safety reasons.
A: We’re sorry to hear that! Please email [email protected] with photos of the damage and your order number. We’ll promptly send a replacement or process a refund.
A: Absolutely! Within the 15-day window, you can exchange for any in-stock item of equal value. For higher-value exchanges, simply pay the difference.
Technical Support
A: While we can’t provide in-depth technical support for all systems, our team of modelers can offer basic guidance on our products. For complex issues, we recommend consulting manufacturer resources or local hobby groups.
A: All our Bandai Gundam kits include the original Japanese instructions with English translations. Some kits also feature pictorial guides that are language-neutral.
Remember: Our Albuquerque-based team is always here to help with your modeling needs. Email [email protected] for personalized assistance with your order or product questions.
Happy modeling from all of us at Vallejo Sales Store – where your miniature marvels are delivered with care!